Suster123 Privacy Policy — How We Protect Your Information
This Privacy Policy explains how suster123 collects, uses, stores, and protects the personal information of users accessing our platform in Malaysia. Your privacy is our priority, and we are committed to handling your data transparently and responsibly.
Last updated: 2026
Information We Collect from Users
When you register and use the suster123 platform, we collect certain categories of information to ensure the platform runs smoothly, transactions are processed securely, and the user experience is continuously improved. The information collected is limited to what is necessary for platform operations only.
- Full name as registered during sign-up.
- A valid mobile phone number for account verification.
- An active email address for platform communications.
- Identity verification (KYC) information submitted during the first withdrawal process — including copies of required identification documents.
- The browser type and version used when accessing the platform.
- Device operating system (Android, iOS, Windows).
- IP addresses used to identify a user's general location for security purposes.
- Login session information, including access time and session duration.
- Details of deposit and withdrawal transactions in Malaysian Ringgit (RM).
- Bank name used for FPX or DuitNow transactions.
- Bank account number used for withdrawals (stored in truncated format for security).
- Financial transaction history within the platform for record-keeping and dispute resolution purposes.
- Pages and sections of the platform visited during an active session.
- Game or sports categories accessed and time spent on each.
- Betting records and game activity for settlement and account security purposes.
- Interaction logs with the suster123 platform customer support team.
How Your Information Is Used
Suster123 uses collected information solely for purposes related to platform operations and service improvement. We do not use user data for third-party advertising or sell it to any external commercial entity.
- Account Verification & Security: Personal information is used to verify user identity during registration, login, and withdrawal processes to prevent fraud and unauthorised access.
- Financial Transaction Processing: Payment details are required to accurately and securely process deposits and withdrawals in MYR via DuitNow and FPX.
- Customer Support: Account information and transaction history are used by the suster123 support team to help users resolve technical or financial issues more efficiently.
- Platform Improvements: Aggregated usage data (with no personally identifiable information) is analysed to understand usage patterns and improve the platform's interface and performance.
- Service Communications: Email and phone number are used to send important notifications related to your account, security, or platform terms updates — not for unsolicited promotions.
- Legal Compliance: In certain circumstances, information may need to be shared with the relevant authorities based on legal requirements or official investigations.
Cookies, Tracking & Session Data
The suster123 platform uses cookies and similar tracking technologies to enhance your experience while using the platform. Cookies are small text files stored in your browser when you access the website.
These cookies are required for core platform functions such as maintaining your login session, saving language preferences, and ensuring transactions are processed correctly. Without them, the platform cannot function properly. Essential cookies cannot be disabled.
Analytics cookies help us understand how users interact with the platform — which pages are visited most, how long sessions last, and where users encounter difficulties. This data is used in aggregate form to improve the design of the suster123 platform.
You can control and delete cookies through your browser settings. Most modern browsers allow you to view stored cookies, block new ones, or remove existing ones. Please note that blocking all cookies may affect certain platform functions — particularly login and session authentication.
Data Storage, Security & Information Sharing
How Your Data is Stored and Protected
All personal and financial information of suster123 users is stored on servers protected by multi-layered encryption. Communication between users' devices and the platform's servers is secured using SSL encryption, ensuring that data cannot be intercepted during transmission over public or private internet networks.
User passwords are never stored in plain text — our system uses one-way encryption that ensures no one, including our technical team, can read your original password. Sensitive financial data such as bank account numbers is stored in truncated form (for example, only the last four digits are displayed).
Sharing Information with Third Parties
Suster123 does not sell or commercialise users' personal information to any third party. However, in the following limited circumstances, information may be shared:
- Payment Processors: Required transaction information is shared with payment processors (such as DuitNow and FPX providers) solely to process deposits and withdrawals in MYR.
- Legal Requirements: Information will be shared with authorities where required by law, court order, or a legitimate criminal investigation.
- Fraud Prevention: In cases involving fraud investigations or unlawful activity, relevant information may be shared with regulatory bodies or law enforcement agencies.
User Rights Over Personal Data
As a suster123 platform user, you have certain rights regarding the personal information we hold. These rights can be exercised by contacting our customer support team.
You have the right to request a copy of the personal information we hold regarding your account. This request will be processed within a reasonable timeframe once your identity has been verified.
If you believe the personal information suster123 holds about you is inaccurate or out of date, you may request a correction through any of our available customer support channels.
You may request the deletion of your account and associated personal information. Such requests are subject to legal record-keeping requirements and the resolution of any pending transactions.
Privacy Policy Amendments & How to Contact Us
Suster123 reserves the right to update this Privacy Policy from time to time to reflect changes in our operational practices or legal requirements. Users will be notified of any significant changes via email or in-platform notifications. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
For any enquiries regarding this Privacy Policy, how we handle your data, or to exercise the rights outlined above, please contact the suster123 support team via live chat on the platform or by email at: [email protected]. You may also refer FAQ for answers to general questions about privacy and account security.
Your Data is Safe with suster123
If you are satisfied with our privacy policy and ready to get started, create a new account or log in to your existing one. For further enquiries, the suster123 support team is here to help.